The following steps apply to items purchased online only. For information on returning items purchased from a store, please continue to the next sections. To make sure we can process your return or exchange as quickly as possible, please follow these steps when returning your package:
1. Start a Return
Go to My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
2. Return Label
Download and print your FREE pre-paid return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.
Affix the pre-paid label to the original package.
3. Get Your Return/Exchange Ready
Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
4. Drop Off Your Package
We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery.
If you require further assistance, please contact firstname.lastname@example.org. You can live chat, call or email us.